Artisan Goods Return and Refund Policy

Returns
Our policy lasts for 30 days. Unfortunately, if 30 days have gone by since your craft purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Gift cards are non-returnable.  Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

***Please note, anything personalized cannot be refunded***

To complete your return, we require a receipt or proof of purchase along with the item.
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at luckybugartisangoods@gmail.com and send your item to 402 Timberlake Drive, Venetia, Pennsylvania, US 15367.

Gifts
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to 402 Timberlake Drive, Venetia, Pennsylvania, US 15367.

You will be responsible for paying for your shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.